Throughout DPM 2010 , there are many clickable links* that you can activate to understand the cause of a message or error condition. Unfortunately, almost all of them still end up redirecting you to land at a TechNet web site indicating the infamous “Page Not Found” error. When this will be fixed for a RTM product is still a big question though.
With Windows Server 2008 and above, the same kind of information is logged with corresponding Event ID, Source, OpCode, etc. under Diagnostics / Event Viewer / Applications and Services / DPM Alerts. Nevertheless, the provided link “Event Log Online Help” simply prompts you to approve the question “Event Viewer will send the following information across the internet. Is this OK?”. In the end, the result will not be any more reassuring: “Fehler- und Ereignismeldungszentrum”. You can always consult the %ProgramFiles%\Microsoft DPM\DPM\Temp\MSDPMCurr.errlog but the logged contents are more relevant for the support or product team to aid troubleshooting in tricky situations.
The entire experience makes searching for resources to mitigate the situation very tedious and time consuming. Unless you have Premier Support contract in place, you will be standing in line waiting for Microsoft Support to provide technical assistance. There may now be a sign of quick relieve with the release of the “Data Protection Manager 2010 Troubleshooting Guide“. Over 200 pages long, it documents a known list of protection/recovery issues of various system and application workloads as well as troubleshooting DPM issues plus listing common Event ID, the possible causes and recommended resolution.
Although not as convenient as the in-line product help, it would be helpful to deliver this guide** as separate Help download file for local consumption. Not all security policies enable Internet access especially from a server role as critical as backup and restore.
* “More information” link
** or for that matter any real documentation
Technorati tags: System Center, Data Protection Manager