Accessing any of the tabs - Location Profiles, Phone Usage, Policy or Routes - from OCS 2007 R2 / Forest / Properties / Voice Properties may result in back-to-back error messages as shown:
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Error
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Office Communications Server Snap-in cannot read information for class <WMI_classname> from Windows Management Instrumentation (WMI). Restart WMI, and then try again.
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OK
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where <WMI_classname> can be one of the following:
MSFT_SIPGlobalUCSetting
MSFT_SIPPhoneRouteData
MSFT_SIPPhoneRouteUsageData
MSFT_SIPGlobalUCPolicyData
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Error
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Office Communications Server Snap-in cannot read information from Windows Management Instrumentation (WMI). Restart WMI, and then try again.
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OK
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Technically, these 2 refer to the same error condition where no Domain Controllers can be reached. As a result, OCS fails to read the global settings that are stored in Active Directory in the domain. Under all the 4 tabs (Voice Properties), you will find zero entries and modifications are not possible even though in reality they have been defined i.e. grayed out.
Check that the network cable is properly secured to the affected OCS machine, the configured DNS server IP addresses are contactable and a DC/GC is available in the same AD site or close by (Autosite DC coverage). Then right mouse click or F5 to refresh the forest level on the Office Communications Server 2007 MMC snap-in management tool to regain access to contents of the Voice Properties tabs.
Technorati tags: LCS/OCS, OCS 2007 R2