leedesmond’s blog

… an airline in coach / economy class across the Atlantic

… that makes you pay for snacks, refreshments, alcoholic beverages (safety reasons where other airlines offer as “complimentary” without the kind of lame excuses quoted by crew)

… serves miserably micro-wave, kid-size portion for main meals (that leaves you hungry and forces you to buy something from their menu if you are unprepared)

… operates ancient machines (see old color faded CRT monitors) with no personal interactive entertainment system, program choices or TV screen

… dinosaur seat controls that are mostly broken

… gives excuses in the name of safety and security (but breaks them all nevertheless; see cabin crew baggage at last seat row)

… rolls out breakfast that is as good as not having any (most important meal of the day)

… rundown, broken, dirty and malfunction bathrooms / restrooms / toilets short of basic amenities (image would have to be rated to pass GA)

… pays lip service in the name of great customer service, quality and satisfaction but completely ignores all your feedback anyway (except the somewhat professionally draft automated reply)

Guess which big US carrier is this?

Please share your experiences and help concerned paying customers make the right and well-informed choices. It looks like about the most effective way today is to vote with your pockets and move on with other airlines that really mean and do what they preach. Which airline is your favorite?

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